Human-centred development
ISO 9241-210 informs lifecycle planning; ISO 9241-11 frames usability in its context of use.
ISO 9241-210:2019 · ISO 9241-11:2018Good interfaces help people understand the work, make informed decisions and recover when something goes wrong.
We frame the audience and context, examine existing workflows, develop alternatives and test representative tasks. Visual direction serves the content: clear hierarchy, deliberate imagery and readable technical depth.
These are design commitments and evaluation targets. This page does not claim ISO certification or completed accessibility conformance.
ISO 9241-210 informs lifecycle planning; ISO 9241-11 frames usability in its context of use.
ISO 9241-210:2019 · ISO 9241-11:2018ISO 9241-110 informs predictable interaction and recovery. It does not prescribe our aesthetics or corporate identity.
ISO 9241-110:2020Jakob Nielsen’s usability heuristics inform familiar language, visible system feedback, consistent controls and recovery. In this experience, the opening stays focused, technical depth is optional and motion has a persistent pause control.
Nielsen Norman Group: 10 usability heuristicsWCAG 2.2 AA is our evaluation target. Authoring tools also need to help editors create accessible pages, the distinct concern of ATAG.
WCAG 2.2 · ATAG 2.0Real people, real working context and genuine product captures. Conceptual artwork is identified separately.
Purposeful demonstrations with playback controls, captions and appropriate descriptive alternatives. The explanation remains available as text.
Assess comprehension, task completion, errors and recovery across devices and input methods. Record findings and revise the design.
UNDERSTAND THE ARCHITECTURE
An engineered surface helps people understand where they are, what matters and what happens next.
Typography, diagrams and motion should establish relationships and hierarchy. Observer movement represents a changing view; a live execution visual must derive its state changes from the represented process. Those meanings should be distinguishable.
A control needs a clear action, a visible result and a way to recover when the action cannot complete. Navigation should preserve orientation, including a dependable route home from a deep workspace.
Check comprehension and task completion, not just whether a button exists. Keyboard use, smaller screens and reduced-motion preferences are part of the experience. Field performance and actual user outcomes require observation after delivery.
Its visual ambition supports accurate understanding and useful action. The design, content and behaviour work together rather than asking decoration to hide a missing workflow.
Define the audience’s task and use that task to judge the design.